Frequently Asked Questions

Everything you need to know about automating your home with SwitchBot.

What is the typical shipping time for my order?

Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 10-20 business days depending on the destination.

Do SwitchBot products require a hub to work?

While many SwitchBot devices work via Bluetooth for local control, a SwitchBot Hub Mini or Hub 2 is required for remote access, voice control (Alexa, Google Assistant), and third-party integrations like IFTTT.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.

Are SwitchBot devices compatible with Matter?

Yes, our latest products, including the SwitchBot Hub 2, support the Matter standard, allowing you to integrate your SwitchBot ecosystem with Apple HomeKit and other Matter-enabled platforms.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping region.

How long is the warranty period for SwitchBot electronics?

All SwitchBot hardware products come with a one-year limited warranty starting from the date of purchase, covering any defects in materials or workmanship.