Returns & Exchanges

SwitchBot offers a 30-day money-back guarantee for any reason, ensuring you have the perfect smart home experience with our innovative automation devices. If you are not completely satisfied with your purchase, we provide a streamlined return process for all eligible electronics.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare Your Package

  Securely pack the device in its original packaging, including all cables, manuals, and accessories that were included in the initial shipment.

• 3.
  Ship the Product

  Affix the provided shipping label to your package and drop it off at the designated carrier location, ensuring you keep a copy of your tracking number.

• 4.
  Receive Your Refund

  Once our technical team inspects the returned hardware, we will process your refund to your original payment method within 7 to 10 business days.